FAQ

Place Oder

1. How to place an order？

choose the size and style of the products, and upload your favorite photos from your album. Please note the higher the definition is the clearer the item will come out to be. If you upload blurry photos, it won't work.
Confirm style and add to cart. If you finished shopping, please click "check out". If not, please click "Continue shopping".
Go to the cart for checkout. Please confirm the size, quantity, color, price and photos again. If no problem, pay with a credit card or PayPal.
If you need any help, Please feel free to contact us(Email: service@mekesllser.com), and we will respond to you within 24 hours.

2. Order failed/Unable to place order?

Note common methods:

Please check the network;
Replace equuipment, such as mobile phones and computers.

If the above does not work, please provide screenshots of the exception prompts related to the order failure to our customer service email: service@mekesllser.com, we will help you solve it.

3. What size is right for me?

We recommend that you go to the item's detail page and pick it up according to the size chart provided on the website.

If you are worried about getting stuck with a size, you can pick one size up.

Payment

1.What payment methods can I choose?

Credit card/debit card: Accepts various major credit cards and debit cards, such as Visa, Mastercard, American Express, etc. You can choose the card type that suits you during the checkout process;
Apple pay, Google pay;
Cardless payment: PayPal.

2.Why did the payment fail?
This is often caused by network problems, insufficient balance, or the bank rejecting your payment.

Card-issuing banks often decline payments when the name, expiration date, or other information you enter doesn't match your bank information.

To proceed with your payment, we recommend you check your network, contact your bank for assistance or change your payment method, or switch devices.

3.Why is the bill amount incorrect?
The default and transaction currency is USD. You may change the currency on the top of our website www.mekesllser.com to view the price in GBP, CAD, EUR, etc.

You can make payment in any other currency, and the exchange rate will be the real-time exchange rate supported by PayPal or Credit Card company on the date you make the payment.

Please note: If your billing amount is different from the price shown on our website, please check your currency selection on our website and on your billing which may vary.

If you confirm the above information, please note that the prices of different styles and fabrics of the product may vary; If the amount of the product does not meet the policy of full reduction or free shipping, it will also cause a difference in settlement price.

4.Do we have to pay in dollars?
We support displaying different currencies when you add a purchase based on the country you select. The default settlement is.U.S. dollars.

Delivery & Shipping

1.What are the shipping options?

Standard Shipping via JS/4PX/SF/Jiayou/CNE/Yuntu Express Global Direct Line (Traceable)
Priority Shipping via JS/4PX/SF/Jiayou/CNE/Yuntu Express Global Direct Line (Traceable)
Express Shipping via Fedex or DHL (Traceable）
Note：Due to the system upgrade, the Express Shipping has been temporarily canclled. Thank you for waiting for specific notification of recovery time.

If you have any questions, please feel free to contact us via Email

2.How long will it take to process my order and receive my order?

It takes about 4-6 business days for our product to be produced and sent out typically. Once shipped, It usually takes 6-9 business days for standard shipping ,5-8 business days for Priority Shipping, and 3-5 business days for express shipping.
Our company will ensure normal operations, excluding uncontrollable situations such as peak holidays, accidents, disasters, and social movements.
Note：Due to the system upgrade, the Express Shipping has been temporarily canclled. Thank you for waiting for specific notification of recovery time.

3.How do I change my shipping address?
To make any changes to your order, please email us at service@mekesllser.com with your order number and complete delivery information. Please note that changes can only be made before the order is shipped; once shipped, no further modifications can be made.

4.How can I track my order?
You can click the link below and enter your order number or email to check your order details:

https://mekesllser.com/pages/order-tracking

5.What countries and regions can you deliver to?
We currently offer international shipping. If you are unable to select a delivery address, please contact us at any time: service@mekesllser.com. Customer service will respond to you within 24 hours.

Note: We do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

Expedited shipping is not offered to P.O. Box shipping addresses.